Terms of Service

Please read these Terms of Service carefully before using the website delivery-dions.rest or any services offered by Dions. By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree to these terms, please discontinue use of our website and services immediately.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Dions ("Company," "we," "us," or "our"), governing your access to and use of the website located at delivery-dions.rest (the "Website") and all related food ordering, delivery, and associated services provided by the Company (collectively, the "Services").

By accessing the Website, creating an account, placing a food order, submitting a payment, or otherwise interacting with our Services in any manner, you represent and warrant that:

• You are at least eighteen (18) years of age or the legal age of majority in your jurisdiction;
• You have the legal capacity and authority to enter into this binding Agreement;
• You are not prohibited by any applicable law from using our Services;
• All information you provide to us is accurate, current, and complete;
• You will comply with all applicable local, state, and federal laws and regulations in connection with your use of the Services.

If you are using the Services on behalf of a business, organization, or other legal entity, you represent that you have the authority to bind such entity to these Terms, and references to "you" shall include that entity.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including in cases where we believe a User is in violation of these Terms or applicable law.

2. Description of Services

Dions is a food service business operating in the United States that offers customers the ability to browse our menu, place food orders, and arrange for delivery or pickup through our Website at delivery-dions.rest. Our Services include, but are not limited to:

• Online Food Ordering: Customers may browse our menu, customize their selections, and place orders for food and beverages through our Website.
• Food Delivery: We offer delivery of food orders to designated delivery areas within our service zone. Delivery availability, timing, and fees may vary based on location, time of day, and order size.
• Pickup Orders: Customers may also place orders in advance for pickup at our designated location(s).
• Account Management: Users may register for an account to manage their order history, saved preferences, and payment information.
• Customer Support: We provide customer support via email and other communication channels to assist with order-related inquiries, complaints, and general assistance.
• Promotional Offers: From time to time, we may offer special promotions, discounts, loyalty rewards, or coupon codes, subject to separate terms and conditions as disclosed at the time of the offer.

We reserve the right to modify, expand, reduce, or discontinue any aspect of our Services at any time without prior notice. We do not guarantee the availability of any particular menu item, delivery window, or service feature at any given time.

Menu descriptions, photographs, and nutritional information displayed on our Website are for illustrative purposes only. Actual products may vary slightly in appearance and content. Allergen information is provided as a convenience; however, due to the nature of food preparation environments, we cannot guarantee that any item is completely free from allergens. Customers with severe food allergies should contact us directly before placing an order.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of using our Services, you agree to:

• Provide accurate, complete, and up-to-date information when creating an account or placing an order, including your name, delivery address, contact information, and payment details;
• Maintain the security and confidentiality of your account credentials and notify us immediately at [email protected] if you suspect unauthorized use of your account;
• Accept responsibility for all activities that occur under your account;
• Ensure that someone of appropriate age is available at the delivery address to receive the order at the specified time;
• Pay all charges associated with your orders, including applicable taxes, delivery fees, and gratuities;
• Treat our delivery personnel and customer service representatives with respect and courtesy;
• Review your order carefully before submission, as changes or cancellations may not be possible after an order has been confirmed and preparation has begun.

3.2 Prohibited Activities

You agree that you will NOT use our Website or Services to:

• Violate any applicable federal, state, or local law or regulation, including but not limited to consumer protection laws, food safety regulations, and data privacy laws;
• Engage in fraudulent activity, including using stolen or unauthorized payment methods, submitting false orders, or making false claims for refunds or chargebacks;
• Attempt to gain unauthorized access to our systems, servers, databases, or other technology infrastructure;
• Use automated tools, bots, scrapers, or scripts to access, index, or extract data from our Website without our express written permission;
• Transmit any viruses, malware, ransomware, or other malicious code through our Website;
• Engage in any activity that disrupts, damages, or impairs the functionality of our Website or servers;
• Impersonate any person or entity, including Dions employees, delivery personnel, or other users;
• Harass, threaten, abuse, or harm any of our employees, contractors, or other users;
• Collect, harvest, or misuse the personal information of other users;
• Post or transmit any unlawful, defamatory, obscene, hateful, or otherwise objectionable content through any feedback, review, or communication feature on our Website;
• Resell or commercially exploit any portion of our Services without our express written authorization;
• Circumvent any security features, access controls, or content filtering mechanisms on our Website.

Violation of any prohibition listed above may result in immediate termination of your account, cancellation of pending orders, and referral to appropriate law enforcement authorities. We reserve the right to pursue all available legal remedies for violations of these Terms.

4. Intellectual Property Rights

All content, materials, and intellectual property on the Website, including but not limited to text, graphics, logos, images, photographs, menu designs, audio clips, digital downloads, software, trademarks, service marks, and trade names (collectively, "Intellectual Property"), are the exclusive property of Dions or its content suppliers and are protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.) and trademark laws administered by the United States Patent and Trademark Office (USPTO).

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in connection with placing food orders and using our Services. This license does not include:

• The right to reproduce, distribute, publicly display, or create derivative works based on our Intellectual Property;
• The right to use any of our trademarks, logos, or brand elements for any purpose without our prior written consent;
• The right to use data mining, scraping, or similar data gathering methods on our Website;
• Any resale or commercial use of our Website content or Services.

Any unauthorized use of our Intellectual Property may result in legal action. All rights not expressly granted in these Terms are reserved by Dions.

If you submit any feedback, suggestions, reviews, or other content to us ("User Content"), you hereby grant Dions a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, translate, distribute, and display such User Content in connection with our Services and business operations. You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not infringe on the intellectual property or other rights of any third party.

5. Payment Terms

5.1 Pricing and Fees

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices shown are exclusive of applicable sales tax unless otherwise stated. You will be charged the price listed at the time your order is placed, plus applicable:

• Sales tax as required by applicable state and local law;
• Delivery fees, which may vary based on your delivery location and order value;
• Service fees, as disclosed at the time of checkout.

5.2 Payment Methods

We accept payment through the methods disclosed on our Website at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the full order amount, including all applicable fees and taxes, to that payment method.

5.3 Order Confirmation

Your order is not confirmed until you receive an order confirmation via email or through the Website. We reserve the right to cancel or refuse any order for any reason, including but not limited to product unavailability, errors in pricing or menu descriptions, or suspected fraudulent activity. In the event of a cancellation by us, you will receive a full refund of any amount charged.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, our ability to process refunds and cancellations is limited. Once an order has been accepted and preparation has begun, we may not be able to cancel the order or issue a refund. If you experience an issue with your order, including missing items, incorrect items, or quality concerns, please contact us at [email protected] within a reasonable time after receipt of your order, and we will work to address your concern at our discretion. Refunds, credits, or replacements are offered at our sole discretion and are not guaranteed.

5.5 Chargebacks

If you initiate a chargeback with your bank or credit card provider without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and seek recovery of the charged amount, along with any associated fees. Repeated or fraudulent chargebacks may result in termination of your account and referral to appropriate authorities.

6. Delivery Terms

Delivery is available within our designated service area. Estimated delivery times provided on the Website are approximations only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including traffic conditions, weather, order volume, and driver availability. We are not liable for delays in delivery caused by such factors.

You are responsible for providing an accurate and complete delivery address. If a delivery cannot be completed due to an incorrect address, absence of a recipient, or inaccessible location, we may not be able to issue a refund for that order. We reserve the right to leave orders at the delivery address if no one is available to receive them, at our discretion and in compliance with any instructions you have provided.

7. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DIONS PROVIDES THE WEBSITE AND SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT, MENU INFORMATION, OR NUTRITIONAL DATA ON THE WEBSITE;
• WARRANTIES THAT THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.

Your use of the Website and Services is entirely at your own risk. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our warranties are limited to the minimum extent permitted by applicable law.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, INCLUDING RELEVANT STATE LAW, IN NO EVENT SHALL DIONS, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE NOT CAUSED BY OUR DIRECT NEGLIGENCE;
• DAMAGES ARISING FROM YOUR INABILITY TO ACCESS OR USE OUR WEBSITE OR SERVICES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM ANY THIRD-PARTY CONDUCT OR CONTENT ON OR THROUGH OUR WEBSITE.

IN ALL CASES, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

These limitations apply whether the claim is based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, and whether or not we have been advised of the possibility of such damages. Some jurisdictions do not allow limitation of liability for certain types of damages, so some of the above limitations may not apply to you.

9. Indemnification

You agree to defend, indemnify, and hold harmless Dions and its owners, officers, directors, employees, agents, licensors, contractors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your access to or use of the Website or Services;
• Your violation of any provision of these Terms;
• Your violation of any applicable law, regulation, or third-party right, including intellectual property rights or privacy rights;
• Any User Content you submit, post, or transmit through our Website;
• Your fraudulent, negligent, or intentionally wrongful conduct;
• Any dispute between you and any third party arising from your use of our Services;
• Any false or misleading information you have provided to us.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate with our defense of that claim. You may not settle any claim covered by this indemnification without our prior written consent.

10. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which Dions is registered and operates, without regard to its conflict of law provisions.

The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and applicable state consumer protection statutes may also apply to your use of our Services. Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws that cannot be waived by contract.

Subject to the dispute resolution provisions set forth in Section 11 below, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be brought exclusively in the appropriate federal or state courts having jurisdiction in the state where Dions operates, and you hereby consent to the personal jurisdiction and venue of such courts.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy ("Dispute") arising out of or relating to these Terms or our Services by contacting us at [email protected] with a written description of the Dispute and the relief you are seeking. We will attempt to resolve the Dispute within thirty (30) days of receiving your written notice. If the Dispute cannot be resolved informally within that period, either party may proceed as set forth below.

11.2 Binding Arbitration

Except as provided in Section 11.4 below, any Dispute that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

By agreeing to arbitration, you and Dions each waive the right to a trial by jury and the right to participate in a class action lawsuit or class-wide arbitration to the fullest extent permitted by applicable law.

11.3 Arbitration Fees

The allocation of arbitration fees and costs shall be governed by the AAA Consumer Arbitration Rules. For claims under $75,000, we will pay all AAA filing, administration, and arbitrator fees unless the arbitrator finds your claim frivolous. For claims over $75,000, the AAA rules governing fees will apply.

11.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or other urgent matters. Additionally, either party may bring an individual claim in small claims court if the claim qualifies under that court's jurisdictional requirements.

11.5 Time Limitation on Claims

Any claim or cause of action arising out of or related to these Terms or our Services must be filed within one (1) year after such claim or cause of action arose, regardless of any statute of limitations that might otherwise apply. Failure to file within this time period shall permanently bar the claim.

12. Term and Termination

12.1 Duration

These Terms of Service shall remain in full force and effect for as long as you access or use our Website or Services. Certain provisions of these Terms, by their nature, shall survive termination, including but not limited to Sections 4 (Intellectual Property), 7 (Disclaimer of Warranties), 8 (Limitation of Liability), 9 (Indemnification), 10 (Governing Law), 11 (Dispute Resolution), and 14 (General Provisions).

12.2 Termination by You

You may terminate your account and cease using our Services at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment for completed orders.

12.3 Termination by Dions

We reserve the right, in our sole discretion and without notice or liability, to suspend, restrict, or permanently terminate your access to our Website and Services for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Fraudulent, abusive, or illegal conduct;
• Failure to pay amounts owed;
• Requests by law enforcement or government authorities;
• Extended periods of account inactivity;
• Discontinuation of our Services.

Upon termination, your right to use our Services will immediately cease. We will have no liability to you for any termination of your account or access to Services, except as may be required by applicable law.

13. Changes to Terms of Service

We reserve the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page and, for material changes, we may provide additional notice such as a prominent notice on our Website or an email notification to the address associated with your account.

Your continued use of the Website or Services after any modification to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of any updates. If you do not agree to the revised Terms, you must discontinue use of our Services immediately.

We encourage you to bookmark this page and review these Terms each time you use our Services. Archives of previous versions of these Terms are available upon request by contacting us at [email protected].

14. General Provisions

14.1 Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or, if modification is not possible, such provision shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected by the invalid, illegal, or unenforceable provision. The parties agree that the court or arbitrator shall endeavor to give effect to the parties' original intent as reflected in the provision.

14.2 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and Dions with respect to your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the subject matter hereof.

14.3 Waiver

No waiver by Dions of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Dions to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. A waiver is only effective if made in writing and signed by an authorized representative of Dions.

14.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder, by operation of law or otherwise, without our prior written consent. We may freely assign or transfer these Terms and our rights and obligations hereunder, including in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of our assets, without restriction. Any purported assignment in violation of this section shall be null and void.

14.5 Force Majeure

Dions shall not be liable for any failure or delay in performance of its obligations under these Terms arising out of or caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, labor disputes, power outages, internet service disruptions, government actions, or other events of force majeure.

14.6 Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources. These links are provided for your convenience only, and we do not endorse, control, or assume responsibility for the content, privacy practices, or accuracy of any third-party websites. Your use of any third-party website or service is at your own risk and subject to the terms and conditions of that third party. We strongly encourage you to review the terms and privacy policies of any third-party sites you visit.

14.7 Electronic Communications

By using our Website and Services, you consent to receive electronic communications from us, including order confirmations, receipts, promotional offers, and account notifications. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

14.8 Accessibility

We are committed to making our Website accessible to all users in compliance with applicable accessibility standards and the Americans with Disabilities Act (ADA). If you experience difficulty accessing any portion of our Website, please contact us at [email protected] and we will work to provide you with the information or service you need through an alternative means.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service or our Services, please do not hesitate to contact us using the information below. We are committed to addressing your inquiries in a timely and professional manner.

When contacting us regarding a Dispute or legal matter, please include your full name, order number (if applicable), contact information, and a detailed description of your inquiry or concern. We will make every effort to respond within five (5) business days.

These Terms of Service were last updated on May 20, 2026. © 2026 Dions. All rights reserved.